after we started utilizing the Marketing Applications like Profile cards, AB Testing and other digital features then recently we got an error in Experience Profile.
Screenshot from Experience Profile:
Error Details from Log File:
7200 12:28:06 WARN Failed loading latest visit data in view [latest-statistics]
8696 12:28:06 ERROR Profile data cannot be shown for this visitor. Contact the system administrator.
Exception: System.ApplicationException
Message: Profile datacan not be shown for this visitor. Contact the system administrator.
Source: Sitecore.Cintel
at Sitecore.Cintel.Reporting.Contact.ProfileInfo.Processors.FindBestPatternMatchAndApplyToProfileInfo.ApplyPatternToOneProfile(ReportProcessorArgs args, DataRow profileRow)
We raised the support ticket with Sitecore and they provided the below solution
could you please add empty pattern cards to all the profiles? Then re-publish changes to the Web database and try to reproduce the issue.
After adding the empty profile cards then experience profile started working. Though the resolution doesn’t look like a convincing approach, it did resolve the issue.
Are we still exist in the ancient Programming world ( Look at the above log error message highlighted in red)
Happy Coding !!!!!
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